Q: Is your factory a trading company or a physical factory?
A: We are a factory established in 1998, and we have always focused on all of roll forming machine technology.
So if you'd like, we would love to have you visit our factory!
Q: Can you customize machines according to our requirements?
A: Yes, we can customize machines. If you have specific requirements regarding the machine's appearance or production profile, please let us know, and we can customize the machine to your specifications.
Q: How is the machine shipped to our factory?
A: Our quotes are usually FOB, so you can arrange the sea freight portion yourself.
Of course, we can also help you to arrange the shipping part. Customer just need to provide with us a name of the nearest port to you, and we can include that cost, allowing you to conveniently wait for the machine to arrive without any hassle.
Q: After we purchase your factory's machine, how is after-sales service arranged? Does your company provide overseas engineer installation and training services?
A: Yes, we can.
If the customer requires our engineers to travel to their factory, we have the corresponding capability, but the customer will need to bear the costs, including airfare, visa, accommodation, and daily allowances for the engineers.
Generally, the machines are shipped as a whole unit, once the machine arrives at the customer's factory, it only requires simple installation according to the instruction manual provided by the factory. The control interface is a touchscreen, which is simple and easy to understand. We also provide free online after-sales service.